Shipping policy

Shipping Policy

All Paloclothes products are made to order. This helps us avoid unnecessary waste and produce each item specifically for you.

Processing times

Orders are usually processed and printed within 2–5 business days. Once your order has shipped, you’ll receive a tracking link by email.

Estimated delivery times

• Germany: 2–5 business days
• European Union: 3–8 business days
• United States and Canada: 5–12 business days
• Rest of the world: 7–บ15 business days

Delivery times are estimates and may vary due to carrier delays, holidays, customs, or circumstances outside our control. Orders should arrive within the agreed delivery period and, where no period is agreed, generally within 30 days under EU consumer rules. Your Europe

Shipping costs

Shipping costs are calculated and displayed at checkout before payment.

Customs and import fees

For orders outside the European Union, customs duties, import taxes, or other fees may apply. These costs are the responsibility of the customer.

Incorrect addresses

Please check your shipping address carefully before placing your order. If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply.

Damaged, incorrect, or missing orders

If your order arrives damaged, incorrect, or does not arrive, please contact us at [your email address] with your order number and, where applicable, photos of the issue. We’ll review the situation and offer an appropriate solution.