Widerrufsrecht

Returns

We accept return requests within 14 days after delivery.

To be eligible for a return, the item must be unworn, unused, and in the same condition in which you received it. Please include the tags and original packaging where reasonably possible. You’ll also need proof of purchase.

To request a return, contact us at hello@palotagz.com before sending anything back. Approved returns should be sent to:

Ernst-Hochholzer Straße 3, Munich, Germany

We’ll provide return instructions after reviewing your request. Unless the item is faulty, incorrect, or otherwise agreed by us, return shipping costs are paid by the customer.

Items returned without contacting us first may be refused.

You can contact us at hello@palotagz.com with any return questions.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us immediately at hello@palotagz.com with your order number and photographs.

We will review the issue and provide an appropriate remedy, such as a replacement or refund. These rights are not affected by whether the item was purchased at a sale price.

Exceptions

Clearly personalized products may be excluded from returns where applicable law permits.

We do not accept returns for gift cards.

We do not exclude sale items from returns. Promotional pricing does not remove any applicable consumer rights.

Exchanges

We do not offer direct exchanges. The fastest option is to request a return for the original item and place a separate order for the replacement item once the return is approved.

European Union and EEA customers

For customers in the European Union and European Economic Area, you generally have the right to cancel an online purchase within 14 days after receiving the goods without giving a reason.

If you exercise this right, you may be responsible for the direct cost of returning the goods, provided this was disclosed before purchase. We will refund the returned product and the cost of standard outbound delivery, but not any additional cost for an upgraded delivery method.

This right does not normally apply to clearly personalized products where the legal exception applies. Standard sale pricing does not remove the right of withdrawal. EU guidance

Refunds

After we receive and inspect your return, we’ll notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval, and always within any applicable legal deadline. Your bank or card provider may need additional time to process the refund.

If you have not received an approved refund after 15 business days, contact hello@palotagz.com.

Separate legal rights apply when goods are faulty, damaged, incorrect, or not as described. EU legal guarantee guidance